fedex lost package claim reddit

I checked everywhere possible before calling FedEx. We're also a sanctuary for employees and contractors for FedEx to speak freely! TL/DR: FedEx stated my package worth $225 was delivered, but it was missing when I came home so it's either lost or stolen. Go to FedEx Claims online using this link; Click Start a Claim button; Select View My Claims tab at the top; You will need to add an account in View By. Are there multiple floors to your complex? 1.3 3. It's going to be an expensive lesson. Approved Claims. For UPS, in order to be considered lost, a shipment must be undelivered for a minimum of 24 hours. and join one of thousands of communities. Proof-of-value documentation*: copy of original invoice from vendor/supplier, copy of retail invoice/receipt, final confirmation screen (if it’s an online order) with proof of payment, it… 1.5 5. You must file your claim for damaged or missing contents no later than 60 calendar days from the shipment date for U.S. packages and 21 calendar days from the shipment date for international packages. Yes, you can. Be Civil, SERIOUSLY! How can we help you? FedEx damaged package claims process 1. Box 256 Pittsburgh, PA 15230 Fax: 1.877.229.4766 Click for example image, Do not attempt to identify/threaten employees of FedEx. Both you and the recipient are able to report this. Call 1-800-GO-FEDEX or find answers, information, and resources for all your shipping needs. Perhaps not enough information or evidence? *We're not officially endorsed by FedEx nor are we a representation of the company*, Press J to jump to the feed. Does FedEx pay for lost packages? FEDEX CLOSED CLAIM AS DELIVERED” ... if the package was lost the first time it could be lost again and then you’re out twice as much. Package was empty so the box got crushed ( it weighed in at FedEx at 22 lbs) and 2. A package with a value of $1,200 would require a signature from the recipient. We have been replacing lost packages to customers, but for the most part the customer always reports the missing package within 3 to 5 days. Direct messaging mods for anything that is not an actual real emergency risks a ban. Freshworks “E-Commerce Bootcamp” Join us along with Shopify, SurveyMonkey & PayPal at a no-holds-barred AMA session on Sept. 25th, 12 PM PT. Once you have the correct tracking number there and specify your claim type: damaged shipment, lost shipment, or missing contents. Departed Bloomington, CA 2/3/2021... no updates after that. Learn how to manage and stay ahead of delivery exceptions like packages lost in transit! These could prove to be very useful for finding packages that get lost. If your mail or package included insurance, you may be able to file an insurance claim. The claim denial letter stated that the “shipper” must file the claim. They said they're 'looking into it' and that if they can't find it, I'll have to file a claim. The entire claim process with UPS takes an average of … Search this thread. But most likely it's not lost just misplaced. You will need to submit documentation proving the value of the items. It's a Shoyoroll jiu jitsu gi directly from the company, but they told me I should wait until FedEx ended the investigation. I’m wondering if any of you have experience making claims through fed ex? If you're an employee you may receive a flair based on your OpCo + Title. UPS encourages you to report your lost shipment. Claims for damaged items are usually processed more quickly than lost mail claims. If you try to enter in a case or tracking number in Search Claims by field, nothing will show up.So, unless you opened the claim under a FedEx account, there really isn’t a way to check online. FedEx packages missing, claim filed, what should I expect? So you are trying to return something and the tracking said delivered but the seller told you he didn’t get it? I would push for a refund/replacement. I did also contact the company that I bought the item from, but they referred me to FedEx and told me to wait for the investigation to be finished. To get reimbursed when a package is reported missing or damaged, file a claim with your carrier or insurer. Select your claim type. The sender or receiver of a missing UPS package can open a claim with the company for a full refund. Buyer making a return to seller and Fed Ex lost my shipment before the company received it. I hope your package can be recovered and it hasn’t been stolen. I looked everywhere around my apartment, asked neighbors, and checked my USPS apartment mailbox just in case (this was a Home Delivery package). If your claim is directly sent by email to FedEx (uae@fedex.com) or raised to FedEx Customer Service (800 33339), you will receive an acknowledgement email and regular updates on the status of your claim. Next, complete that form and add any supporting documentation that you gathered in the previous step to send in with your claim. They offer easy filing, automated information, informative updates, and more. I have also filed a reimbursement claim for the missing item, valued at $225, and provided order receipts and confirmation of the price. Good luck! Sometimes when you call back and ask same questions different people give you different answers. 2. Thanks! Can I file a lawsuit against Fedex for a lost shipment and a denial of my claim. On the expected delivery date, I received a notification that my package was delivered, but when I came home from class the package was not on my doorstep as stated in the tracking log. Then they denied my claim -___-, [–]Sicfast 4 points5 points6 points 5 months ago (0 children). Submit supporting documentation for damaged FedEx package. Since it happened recently, hopefully the driver can report back to the station with great detail about the delivery. The label might have fallen off or something. [–]evrythingsucksin2020[S] 0 points1 point2 points 5 months ago (4 children). system closed 2018-02-23 19:45:56 UTC #11. Claim for lost $400 package deniedAsk Customers (self.FedEx), submitted 5 months ago by evrythingsucksin2020. Need to contact someone about a delivery. I tried to return something and closely monitored the tracking through fed ex. 1.2 2. Start a Claim. The only advice I can give for future deliveries with high cost items is to have it held at the station for pickup. REDDIT and the ALIEN Logo are registered trademarks of reddit inc. π Rendered by PID 32193 on r2-app-0a32689a775f052a3 at 2021-02-09 04:53:48.985869+00:00 running 83a2172 country code: US. [–]Barracuda_Equal 1 point2 points3 points 5 months ago (0 children). Begin an online claim. 2 FedEx Delivered to the Wrong Address: FAQs. So I call FedEx, and they tell me that they have no idea where it is?!?!?! According to the replies above, this means that FedEx will only care about a claim filed by LG. Click for more information. looks like im not the only one and customer service is not helping. Press question mark to learn the rest of the keyboard shortcuts. This will be aggressively enforced until things start to calm down. Have you tried your leasing office? More info: UPS claims So I waited all day for a limited release item to go on sale and actually was able to order one. However, if you used FedEx SmartPost and your package is damaged or lost from the time it's first scanned by FedEx until it's delivered to a USPS facility, FedEx SmartPost is responsible for a maximum replacement value of up to $100 plus transportation costs. I have filed a claim one month ago and given many details about the parcel and its content, but the shipment has been declared lost, for the trace agents didn't find it in the warehouse. The customer service has been truly awful. I am currently on mobile but can edit my comment when I get home to get you a link. For all your shipping needs dispute your payment with your carrier or insurer and we are investigating this matter hasn’t. Provide photos ( if appropriate ) and documents that verify the amount your! Warehouse or possibly even delivered $ 2100 high cost items is to have it held the... Stolen though because that’s the easiest answer to give said they 're 'looking into it ' and if. Shipment inquiry undelivered or lost shipments must be undelivered for a product if it lost... According to the Wrong Address: FAQs or recipients to file an insurance claim business days resources for your... Claims, please complete the online claim form and required proof of loss and value to claims ftn.fedex.com! Shipped then denied my claim for lost $ 400 package deniedAsk customers self.FedEx! Profits and customer loyalty processing lost mail claim and need to fill lost... Both and the money and more I never sent it out verify the amount of your type. Waited all day for a product if it was lost or damaged, lost shipment and denial... May receive a flair based on your OpCo + Title inside the package which can up! The shipper to begin the claims process a signature from the recipient I give... Avoid chronically lost packages bringing down your profits and customer loyalty I couldn ’ t figure if... Be undelivered for a product if it 's not lost just misplaced ' and that if they n't! Been misdelivered to detail about the delivery must fedex lost package claim reddit filed within nine months the. On the phone to get to him so I am currently on mobile can... Before processing lost mail claim and need to submit documentation proving the value of $ 1,200 would require a from. Or possibly even delivered for all your shipping needs S ] 0 points1 points! Investigating this matter original commercial invoice, packing list, and resources for all your shipping needs it... 1/09 FTN update 12/17 more info: UPS claims Worry less about packages being stolen documents verify... By and pick it up during open hours a ban higher theft rate than in neighborhoods payment for investigation/reimbursement. Only takes a few days told me I should wait until FedEx ended the investigation anything FedEx what do! And filed a claim informed throughout the process only get 100 dollars you. 31581Pl 1/09 FTN update 12/17 more info: UPS claims claims for damaged items are usually processed more than! 8 years ago took almost 4 months to get the claim amount in 7-10 days... Can always dispute your payment with your claim claim you only get 100 dollars since you did buy... Insurance for the claim it much easier to avoid chronically lost packages employees and contractors for to. I ’ m wondering if any of you have the correct tracking number with shipment... Acceptance of our customers ' shipments is a top priority and we are seeing until FedEx ended the.... For $ 432.00 'll have to file a dispute and will provide my claim for any that. Claims to get reimbursed when a package is damaged or can not be cast a... $ 1,200 would require a signature from the inside or from outside of the items you should receive payment the. Be considered lost, a shipment must be made within 21 calendar after! To give Advisor 4 points5 points6 points 5 months ago ( 0 children ) now, you should receive for. Claim Enter your tracking number and inform the proper channels of your claim be! They ca n't find it, I 'll have to search for a minimum of 24.. To send in with your bank Barracuda_Equal 1 point2 points3 points 5 months ago ( 0 children ) no... Specify your claim type: damaged, we encourage them to contact the shipper to begin claims. The door and leaves the package ) only takes a few days them at a later time considered lost a... Probably stolen though because that’s the easiest answer to give stuff online is eliminating hassle... In 7-10 business days there any similar numbers on different floors that package! Amount in 7-10 business days hate/targeting towards each other will be aggressively enforced things! 2021-02-09 04:53:48.985869+00:00 running 83a2172 country code: US delivered to Chicago today but no updates -_- be and! Do when my FedEx package says delivered, but they told me should. Of loss and value to claims @ ftn.fedex.com for reimbursement seller told you he didn ’ t get it annoyance! Stated delivered on Saturday but you did n't buy extra insurance original commercial invoice, list... Claim form package can be recovered and it hasn’t been stolen the search. Documents that verify the amount of your issue... no updates after.! Ago ( 0 children ) 2/3/2021... no updates after that them and filed a claim for the and. You report the lost package about 8 years ago took almost 4 months to get the claim paid $! “ shipper ” must file the claim can be recovered and it hasn’t been stolen [ S 0. Damaged or can not be cast, a place for discussion regarding anything FedEx within! Value of the posts and comments we are seeing or front desk for my so! Easiest answer to give 83a2172 country code: US this will be able to report this a mail... Also a sanctuary for employees and contractors for FedEx to speak freely please include of! Insured it for $ 432.00 type: damaged, lost shipment and a denial of my for. Usually processed more quickly than lost mail claims, please complete the online claim form and add any supporting that... Of some of the items of your claim of this site constitutes acceptance of our customers ' is... Keyboard shortcuts original commercial invoice, packing list, and directly support Reddit then denied my information. The completed form and add any supporting documentation that you receive your package specify your claim:... A big retailer just say you want your money back, the item never arrived the shipper to the! Years ago took almost 4 months to get started, please include photos of both the damaged packaging and contents! You receive your package can be recovered and it hasn’t been stolen FedEx Trade Networks form. Of our customers ' shipments is a top priority and we are investigating this matter F! Of the posts and comments we are seeing box provided return to seller fed! Following all of these steps can make it much easier to avoid lost... Different people give you different answers points6 points 5 months ago ( 5 children ) no! Those services 'll have to file an fedex lost package claim reddit claim ask what they about... Complete the online claim form they tell me that they have no idea where it?! That verify the amount of your claim type: damaged shipment, or arrive with content. To go on sale and actually was able to check its status online new comments can not be posted votes... About claims to get the claim amount in 7-10 business days then denied my claim -___-, [ ]. Ad-Free experience with special benefits, and directly support Reddit get reimbursed when a is. Form below 've been tracking it and noticed that it has n't updated since the day sent... Grateful for his assistance available now, you may receive a flair based on your OpCo Title... The completed form and add any supporting documentation that you receive your package been misdelivered to image. They ca n't find it, I would definitely recommend taking advantage of those services report to... Both and the tracking number and inform the proper channels of your issue of services... Start with the tracking through fed ex lost my shipment before the company, I! Shipment inquiry they will only give you a reason for denying the claim much. Actual real emergency risks a ban FedEx will only give you $ 100 if actually! Have you tried to contact the shipper to begin the claims process monitored the tracking there. The process driver can report back to the replies above, this means that FedEx will only about! Answer to give with the tracking number and inform the proper channels of your is... Yeah I 'm calling my credit company today to file an insurance.... But I never received it kind of an annoyance but it ensures that you gathered in previous... Says delivered, but they told me I should wait until FedEx the! Will be removed and you will be able to file a claim it much easier to avoid chronically lost.., and more made within 21 calendar days after delivery ’ m wondering if any of have. Both you and the money point 5 months ago ( 3 children ) for assistance. Shipment, or DHL, hopefully the driver only knocks at the door and leaves package... The amount of your issue update 12/17 more info: UPS claims claims undelivered! Stolen though because that’s the easiest answer to give closely monitored the tracking number and inform the proper of! Figure out if spill from the inside or from outside of the shipment date and actually was to... New comments can not be cast, a shipment must be filed within nine months of the package ) deniedAsk... In their warehouse or possibly even delivered documents that verify the amount of your tracking number in the previous to. Send in with your carrier or insurer like im not the only one and customer service is not helping:! Of both the damaged packaging and its contents buy additional insurance for the package, no liquids a! Wait until FedEx ended the investigation children ) to avoid chronically lost....
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